AT&T Wireless customers wanting to switch to Verizon Wireless now have two options. Customers not wanting to keep their existing wireless number can activate a new line of service with Verizon then contact AT&T to cancel their old service. Customers wanting to keep their wireless number can do so if the number is eligible for local number portability. According to the Verizon website, a number is generally eligible for transfer if it will be assigned to the same geographic area and if Verizon offers service in that area.
Switching to Verizon Wireless with a New Number
Video of the Day
Step 1
Visit a Verizon retail store or the Verizon website at Verizonwireless.com to select a cellular phone and calling plan.
Video of the Day
Step 2
Provide Verizon with the required information for checking your eligibility to obtain service. This information includes your Social Security number and current address, and will be used to check your credit worthiness. Activate service with Verizon.
Step 3
Contact AT&T to cancel your service. AT&T customer service can be reached at (800) 331-0500 or by dialing 611 from your AT&T cellular phone.
Switching to Verizon Wireless with Existing Number
Step 1
Check to see if your AT&T number is eligible to be transferred to Verizon. Open a web browser and navigate to the Verizon, Keep Your Number. Enter the AT&T number and click "Check Eligibility." If your number is eligible, proceed to the next step. If your number is not eligible, contact Verizon at (800) 922-0204 for further assistance.
Step 2
Click "Start Shopping" under New Customers at the Verizon website informing you the number entered is eligible for transfer. Select a cellular phone and calling plan for your new line of service. It is also possible to visit a Verizon retail store to select your phone and calling plan. If visiting a retail store, notify the sales representative that you wish to transfer your existing AT&T number to Verizon.
Step 3
Provide Verizon with the required information for determining your credit worthiness. This information will include your Social Security number and current address. Activate service with Verizon. By transferring your number from AT&T to Verizon, your service with AT&T should be automatically canceled. You can contact AT&T after the number has been transferred to make sure your line of service has been canceled.