Getting perfect performance for your Internet, cable, home phone or wireless phone through AT&T or any other utility company can be difficult at times. One way to resolve such issues pertaining to service or billing is to contact customer service. Unfortunately, this may cause frustration for many who find themselves placed on hold for lengthy amount of times or speaking with automated representatives. However, it is possible to speed up the process and even speak with a manager.
Step 1
Contact customer service. If you are calling about wireless service from your device, dial 611 from your phone. Or, if you are calling about a technical issue with your phone or other service, you should call the customer service department provided from a landline.
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Step 2
Listen to the prompts. The automated message may ask you to enter your information -- such as telephone and account number. Enter it as it appears on your bill. However, if prompted to select the number that best corresponds to your problem or speak your issue into the phone, dial "0" or say, "Operator." This will help you to bypass any automated solutions and help you to reach a representative quickly. The automated system may encourage you to choose what your problem is again, and you must press "0" or say "Operator."
Step 3
Speak to the customer service representative briefly. Tell them what your problem is, but do not allow them to provide a solution for you, as this will prolong the amount of time it takes for you to reach a supervisor. If you have a complicated issue dealing with billing, for example, keep it simple. Say, "I'm having an ongoing problem with billing," but do not go into the depths of the problem.
Step 4
Ask to be transferred to a supervisor. The customer service representative may discourage you from speaking to a supervisor, and will offer to help you with the problem repeatedly. However, be firm in saying that you would like to speak with a supervisor only. Toward this end, say, "Thank you for your offer of assistance, but I would like to speak with a supervisor." They should transfer you to a supervisor after this request.
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