How to Troubleshoot a Sceptre TV

Sceptre TV problems are often easily resolved with a basic troubleshooting process. A simple reset or basic run through the hardware and menu options can resolve numerous issues. In some cases, however, screen or internal hardware problems can require specialized repair or replacement. The basic troubleshooting steps only require a few minutes, however, and are often capable of returning the television to normal operations.

Running a reset can resolve many intermittent issues with the television. Two types of resets exist, with the simple power cycle being the most popular and simple to execute. A factory reset is the second option and it returns the settings to the original placement as if the television was brand new, being used for the first time.

To run a power cycle, simply unplug the television and wait a few minutes as all power leaves the system. Unplug any connected devices as well to ensure everything is reset at the same moment. After a power surge or outage, a reset is often necessary to resolve minor problems. Return the power and turn on the television to check the status.

The power cycle reset can solve minor sound and picture problems but an unintentional change in the settings is more difficult to diagnose. The factory reset is the better option for persistent problems. Enter the Menu settings with the remote control and choose the Set Up option. Next, click Reset to Factory and the settings will return to normal. Turn the television off then back on to ensure the factory reset has taken effect.

If a Sceptre TV reset does not resolve the problem, checking the hardware may resolve issues with picture and sound. Begin with a simple examination of the cables for wear and tear. Make sure the connections are snug as a slightly loose cable connection can cause frequent problems. The audio and HDMI cables are especially important for functionality.

If either of these cables is showing wear, consider simply replacing the cables. One easy method of knowing for sure is by swapping out a different cable to test the system. If the new cable resolves the issue, your old cable is likely bad. If the problem persists, the cables are fine and a different issue is the root cause.

After examining and replacing external hardware like cables, satellite or cable boxes and external audio systems, remaining problems are likely caused by an internal issue with the television. At this point, turning to a professional repair service or customer support is the best option.

Sceptre offers an online and phone-based customer support service to help resolve issues specific to its television models. Before seeking a quote for professional repair, check for warranty service directly through Sceptre or through the point of purchase. Many retailers offer extended warranty through in-house programs that will also cover repairs or replacements.

After conducting the warranty research and determining that repair is the best option, call or email the support team for assistance. They can walk you through different troubleshooting and diagnostics processes, some of which will be redundant like the power cycle and factory reset. If they cannot fix the problem, utilize a local electronics repair service to resolve the issue or replace the television entirely.

Do not throw the television out when replacing the unit. Recycling electronics is important and you may even sell a malfunctioning television to another individual interested in further pursuing repairs.